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# Adding an Applications Platform Connector Task Step

About the Applications Platform Connector

The Applications Platform Connector tool allows communication between Applications Platform and King Task Centre. All communication uses XML. You use the Connector to map King Task Centre data to Applications Platform objects and operations — see Supported Objects.

The XML responses received back from Applications Platform can be saved to file, or passed to another King Task Centre tool for further processing. The responses can include details of the object requested, any errors, or the values of any automatically generated ID fields.

You can use the Applications Platform Connector to provide an indirect link from your Applications Platform installation to other systems that King Task Centre is connected to. For example, if you make use of the Web Portal in Applications Platform, and have your CRM system connected to King Task Centre, you can make CRM data available to the Web Portal via the Applications Platform Connector.

## Where Should I Use a Applications Platform Connector Step?

The Applications Platform Connector step can either be used to start a task, that is, read data from Applications Platform for processing, or after a step that exposes XML such as the Import XML Document tool, that is, process data to and from Applications Platform.

You would then follow the step with a tool that can consume and use the XML document exposed by the Applications Platform Connector step, for example, the Run Microsoft Reporting Services tool.

Example

The following example shows a process flow using a Applications Platform Connector step:

In this example, Applications Platform is being used as a web portal by the helpdesk team. When a ticket is closed, the Applications Platform Connector extracts the ticket details into an XML document. This is converted to a King Task Centre recordset by the Convert XML to Recordset tool. The Format as Flat File tool converts the recordset into a file that can be emailed to the customer via the Send Email (SMTP) tool. The CRM system is also updated with the ticket details via the Web Service Connector tool, which consumes the same file outputted by the Format as Flat File tool.

For a detailed list of those tools the Applications Platform Connector tool can interact with, go to Working with Other Tools.

## Adding a New Task Step

To add a new Applications Platform Connector step to an existing task, do the following:

1. Open the relevant task (for creating new tasks, see Creating a New Task).
2. Either:

|  | Click and drag the Applications Platform Connector icon from the Task Browser to the task Design area.

|  | Click on the Environment tab in the Task Browser. Right-click on Steps and select New > Data Connectors > Applications Platform Connector.

|  | From the task's Design tab, right-click on empty space and select New > Data Connectors > Applications Platform Connector.

3. Go to the General tab.

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